We just returned late last night from our two week trip in Costa Rica. As you know, I was somewhat skeptical about paying in advance for my rental car since I had never used your company before. However, this letter is to let you know that we were VERY pleasantly surprised and completely happy with our 4x4 rental from you. A special thanks to Hugo your service manager! Our plane was scheduled to leave Cincinnati on August 10th and arrive in San Jose at 11:50 AM. However our flight was late leaving Cincinnati and our connecting flight had already left by the time we got to Atlanta. My son called Hugo at your office around 10:00 AM to let him know that we missed our flight and were rescheduled on another flight that wasdue to arrive in San Jose at 8:50 PM. However, our second flight out of Atlanta was also delayed and we did not get to San Jose until about 9:50 PM. We then waited at the baggage claimand watched all the other passengers pick up their luggage and leave the airport only to find that there were no bags left. We then went to the baggage claim area and after a lengthy wait found out that our luggage was still in Atlanta. As such, we did not walk out of the airport until about 10:40 PM. To our amazement, their was Hugo holding up a sign with our name on it. He had a big smile on his face and was as pleasant as could be. Here Hugo had worked in the office all day and was still waiting for us at 10:40 PM. What a joy it was to see him after an otherwise stressful day. The other amazing thing is that when leaving San Jose we were able to leave the car at the airport and call Hugo from the airport to let him know what parking space the car was in. We will definitely use Dean's Costa Rica 4x4 Rental company in the future and will be recommending your company to other travelers.

 

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I have used Dean´s Costa Rica 4x4 rentals a few times now, and am really happy with the price and service. No surprises and no hidden charges when you arrive, and none when you return your vehicle. Never had to use security deposit for any scratches or dents. The price Dean quotes, IS the actual true price you get, and you wont be charged for normal wear and tear on the car. So please drive them with respect to help keep the prices low for all of us. These kinds of American owned honest operations in Costa Rica are hard to find!

 

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Fantastic Dean, Thank you for your great business ethic and having such a professional customer service manager, 'Hugo'. He is top notch, and very positive and assuring. Please give him a hug for me. When we return to CR in the near future we will be sure to consider using your services again and recommend it to others. I also salute you on your doing business in Costa Rica. Having done extensive research on such activities in Costa Rica, I know that it is no easy task. Bureaucracy, red tape, language barriers just to name a few obstacles, must make it all very challenging, but you guys make it look easy! I am happy to talk to any of your prospective clients about your services or Costa Rica.

 

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The guys at Dean´s 4x4 Rentals in Costa Rica made themselves readily avaliable and helpful during the duration of my stay. The pick and drop off service at the airport made life a lot easier upon arrival and departure. There's not a more affordable deal on rentals in Costa Rica. I highly recommend Dean´s operation for the bargaining traveler.

 

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The 4x4 was great, I did not know that a Geo Tracker was such a tough little truck. I also wanted you to know that never has anything gone as smooth as that 4x4 rental. There was a man at the window with my name on a large card at the airport when we arrived. He had a great personality that was very good instructor on the 4x4. The cell phone worked good even in the back country as our Cabina was quite a ways off the beaten path. Would I rent from you again?? Without a doubt !! We are going to try all five of the areas in Costa Rica in the next two years. Thank you again for the tough little 4x4 that could. I will recommend your services to everyone that I hear is going to Costa Rica. Thank you for your time.

 

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Thanks Dean we had a great time. We are coming back next June to rent a place for a year and check-out the retirement possibilities. I will call you again to get a short term rental. I will recommend you to my friends and family. Thanks Dean.

 

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Hi Dean, Everything worked well with our 4x4, GPS, and cell phone rental with you. Thank you for an excellent and hassle-free rental experience in Costa Rica. What a difference from the big international companies!

 

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We rented an 4X4 and it was delivered to our hotel right on time!ïFFD Fantastic service and the vehicle was in good shape and had new tires which were certainly appreciated driving through the mountains in pouring rain.ïFFD Hugo delivered the car to our hotel at exactly the designated time and we were able to leave the car at the hotel for pick up which expedited our departure.ïFFD I highly recommend this company and would use them in the future. You may contact me for a confirmation of my recommendation.ïFFD Great company and a great staff!ïFFD The price was right.ïFFD I spent a lot of time investigating rentals and this company exceeded our expectations.

 

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Our best experience in Costa Rica goes to Diego, Oscar and Dean from "Rent a 4x4 in Costa Rica". Diego waited at the airport for us over 2 hrs as our flight was delayed. He then drove us to Grecia where we needed to be. We would never have gotten there by ourselves. Then he even helped us select a hotel and negotiated down the price. How is that for service? He also gave us a cell phone fully charged and ready. They gave us all kinds of tips and information about the area. A few days later we called Diego again asking him if he could take us back to San Jose. He was not available, but called Oscar, another employee, and Oscar drove us back to San Jose even though his work day was over. Both Diego and Oscar spoke highly of the company and how proud they were to work with the team. To top it off, Dean gave us a discount for the days we didn't use, since we returned earlier to North Carolina. Our 4x4 tires were new as well as the brakes. You definitely need those in Costa Rica..... Our thanks to the 4x4 team. My comments are being made "con gusto" (with pleasure). I am absolutely speechless at the level of your customer service at 4x4. Words hardly express our appreciation. Their services were almost surreal! They were simply the best. An extremely efficient team!

 

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The cell phone worked great and turned out to be very useful. I would say it is a virtual necessity for independent travelers in Costa Rica to have one. The unlimited minutes you offer are a real bargain that would be hard to find (in fact impossible as far as I know) with other rental agencies. For example Toyota rents a cell phone for a similar rate, but has a big charge per minute on top of that. Your international calling card worked perfectly too, and again is so much cheaper than the alternatives available. It is easy to rack up $35 in just a few minutes with some of the other international calling options. Finally, Diego's service at the airport was prompt, courteous and efficient

 

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I would like to thank you for your excellent service on our recent rental. The whole trip was hassle free, and we will for sure give you a call on our next trip down (maybe this December). We will also recommend you to all of our friends when they come to visit Costa Rica. Thanks again, and tell Diego we were very impressed with his service as well.

 

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This was our second time renting from you, and again everything went smoothly. We had a tiny glitch but it was handled efficiently by Diego and your mechanic, and we have no complaints. We look forward to renting from you again next January.

 

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Dean: Just a note to comment on your excellent organization! We had a great trip and the two Suzuki's 4x4's performed very well hauling 6 passengers and extensive luggage across some difficult terrain. The cell phones we rented were indispensable. Your employee Diego handled our small problems with ease and your readiness to deliver a 4x4 across the mountains was appreciated. We would use you again if the opportunity presents itself. We'll send you some more business

 

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Hi Dean, just want to Thank-you again. The process in which you rent 4x4's was not only very efficient but also prompt and worry free. I will be sure to recommend your service to all my friends which will be visiting Costa Rica. I will also be returning next year, and I will also be doing the same. Thank-you

 

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The 4x4 car worked out great for us. Diego is a huge asset. He showed up quickly when the battery was dead. Thanks for great service!

 

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The Tracker worked out very well. We needed the ground clearance to follow the realtors into some of the property, homes and condos they showed us. It is perfect for getting around potholes on narrow roads. Renting from you and avoiding the hassle of standing in lines at the airport is another real plus. I much prefer having the vehicle delivered to the hotel, rather than driving out of the airport behind other tourists who have no idea where they are going. Also having a cell phone with your long distance calling card, with the 4x4, is another real plus and stress reducer.

 

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Hi Dean, thank you for the 4x4 car while I was in Costa Rica, everything was perfect, your staff as always was very nice and professional. Its not easy to please everybody, but I think you're doing your best to keep your customers happy. I'm one of them. Thank you once again. {Repeat Client}

 

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I Really appreciate your service. One thing that I like is that I do not stand out as a tourist when renting one of your GEO Trackers. They {Ticos} think I live here or that a Tico is driving. Helps with security if I am not targeted as tourist. It is better. I will need your services in the future, probably next February. Thanks

 

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I was a bit hesitant at first about renting from someone other than the "big guys" as we had always done in the past but our experience was hassle free and the price far less. The representative was there holding a sign with our name, the car was in the airport parking garage and we were on our way in 10 minutes. Drop off was even easier!

 

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Feel free to use us a reference. We're having a great time. The GEO and Phone(s) are working out great. ... we've been traveling through Costa Rica now for almost 2 weeks in one of Dean's 4x4 GEO Trackers. "Knock on wood" it's been just fine. ... we'd been in a tracker before and knew it for what it is and is not. Luxury it's not, reliable and economical it is. At the risk of sounding like one of Dean's relatives, I must add. When we got to Guanacaste, I was disappointed with GSM cell phone coverage. I contacted them in the evening and they delivered me a TDMA Cell Phone the next day. I expected they'd want the GSM phone back. But was pleasantly surprised when they offered to let me keep both at no extra charge. I doubt Avis or Budget would do the same. Another point you may want to consider. When you're riding around in one of these Tracker you look like a local, not a bad thing when in a foreign land {safety}. Try pulling that off in a late model Lexus. Would we buy a GEO Tracker? no... Rent one {4x4 GEO Tracker} to putz around for a month at a bargain rate, sure.

 

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